{"id":1374,"date":"2024-10-24T18:29:30","date_gmt":"2024-10-24T23:29:30","guid":{"rendered":"https:\/\/www.cidelsa.com\/?page_id=1374"},"modified":"2026-10-05T16:32:55","modified_gmt":"2026-10-05T21:32:55","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/www.cidelsa.com\/en\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1374\" class=\"elementor elementor-1374\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a1ccf e-flex e-con-boxed e-con e-parent\" data-id=\"f6a1ccf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fb0ea5 elementor-widget elementor-widget-heading\" data-id=\"1fb0ea5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae870a elementor-widget elementor-widget-text-editor\" data-id=\"9ae870a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59b9390 elementor-widget elementor-widget-html\" data-id=\"59b9390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\ninput, select{\nwidth:100% !important;\nheight: 30px !important;\nborder-radius: 4px;\nborder:solid 1px #ccc;\npadding:5px 10px;\nbackground:#efefef;\n}\ntextarea{\nwidth:100% !important;\nheight: 120px !important;\nborder-radius: 4px;\nborder:solid 1px #ccc;\npadding:5px 10px;\nbackground:#efefef;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6014d7d elementor-widget elementor-widget-shortcode\" data-id=\"6014d7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f14-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"14\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1374#wpcf7-f14-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1374#wpcf7-f14-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"14\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f14-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"libro-box\">\n\t<div class=\"libro-wrap\">\n\t\t<div class=\"libro-text\">\n\t\t\t<p>Antes de empezar, ind\u00edcanos el lugar en el que se dieron los sucesos del reclamo:\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"input-two\">\n\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-establishments\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-establishments\"><option value=\"Establecimientos\">Establecimientos<\/option><option value=\"Establecimientos1\">Establecimientos1<\/option><option value=\"Establecimientos2\">Establecimientos2<\/option><\/select><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">RUC*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-ruc\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-number\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"your-ruc\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"libro-nota\">\n\t\t\t<p>Nota: Si la queja o reclamo se relaciona con un proyecto entregado, consignar a la oficina principal.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"libro-wrap\">\n\t\t<h4 class=\"libro-subtitle\">1. Identificaci\u00f3n del consumidor reclamante\n\t\t<\/h4>\n\t\t<div class=\"libro-list\">\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Nombres*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Apellidos*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-lastname\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Correo electr\u00f3nico*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Tel\u00e9fono\/Celular*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-document\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-document\"><option value=\"Tipo de documento\">Tipo de documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">N\u00famero de documento<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-document\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"your-document\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-department\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-department\"><option value=\"Departamento\">Departamento<\/option><option value=\"Departamento1\">Departamento1<\/option><option value=\"Departamento2\">Departamento2<\/option><\/select><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-province\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-province\"><option value=\"Provincia\">Provincia<\/option><option value=\"Provincia1\">Provincia1<\/option><option value=\"Provincia2\">Provincia2<\/option><\/select><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-district\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-district\"><option value=\"Distrito\">Distrito<\/option><option value=\"Distrito1\">Distrito1<\/option><option value=\"Distrito2\">Distrito2<\/option><\/select><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Direcci\u00f3n<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-direction\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-direction\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"libro-radio\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-under-age\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-under-age\" value=\"1\" id=\"optionMenor\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Soy menor de edad.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"libro-list libro-box-menor\">\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Nombre del tutor*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tutor-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tutor-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box input-select\">\n\t\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"select-tutor-document\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-tutor-document\"><option value=\"Tipo de documento\">Tipo de documento<\/option><option value=\"DNI\">DNI<\/option><option value=\"Pasaporte\">Pasaporte<\/option><\/select><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">N\u00famero de documento*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tutor-document\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"tutor-document\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-two\">\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">N\u00famero de celular*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tutor-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tutor-phone\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"input-box\">\n\t\t\t\t\t<p><label class=\"input-label\">Correo electr\u00f3nico*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tutor-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"tutor-email\" \/><\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Direcci\u00f3n<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tutor-direction\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tutor-direction\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"libro-wrap\">\n\t\t<h4 class=\"libro-subtitle\">2. Identificaci\u00f3n del bien contratado\n\t\t<\/h4>\n\t\t<div class=\"libro-options-box\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"options-bien\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"options-bien\" value=\"Producto\" \/><span class=\"wpcf7-list-item-label\">Producto<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"options-bien\" value=\"Servicio\" \/><span class=\"wpcf7-list-item-label\">Servicio<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"libro-list\">\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Descripci\u00f3n*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-description\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Valor de Producto\/Servicio<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-value\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-value\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"libro-wrap\">\n\t\t<h4 class=\"libro-subtitle\">3. Detalle de la Reclamaci\u00f3n y Pedido del Consumidor\n\t\t<\/h4>\n\t\t<div class=\"libro-options-box\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"options-order\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"options-order\" value=\"Reclamo***\" \/><span class=\"wpcf7-list-item-label\">Reclamo***<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"options-order\" value=\"Queja***\" \/><span class=\"wpcf7-list-item-label\">Queja***<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"libro-text\">\n\t\t\t<p><strong>**Reclamo:<\/strong> Disconformidad relacionada a los proyectos o servicios\n\t\t\t<\/p>\n\t\t\t<p><strong>***Queja:<\/strong> Disconformidad no relacionada a los proyectos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"libro-list\">\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Detalle*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-detail\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-detail\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-box\">\n\t\t\t\t<p><label class=\"input-label\">Pedido*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-order\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-order\"><\/textarea><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"input-box input-file\">\n\t\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-file\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" id=\"files\" accept=\".pdf,.pptx,.word,.jpg,.png\" aria-invalid=\"false\" type=\"file\" name=\"your-file\" \/><\/span><br \/>\n<label class=\"input-label-file\" for=\"files\">Adjuntar Archivo PDF, PPTX, WORD o im\u00e1genes JPG, PNG)<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"libro-wrap\">\n\t\t<h4 class=\"libro-subtitle\">4. Observaciones y acciones adoptadas por el proveedor\n\t\t<\/h4>\n\t\t<div class=\"libro-text\">\n\t\t\t<p>Fecha de comunicaci\u00f3n de la respuesta: <strong>Martes, 17 de Setiembre del 2024<\/strong>\n\t\t\t<\/p>\n\t\t\t<p>Descripci\u00f3n: \u201cAl ser un reclamo virtual, su caso ser\u00e1 derivado al \u00e1rea de atenci\u00f3n al cliente, a fin de dar respuesta dentro del plazo legalmente establecido.\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"libro-wrap\">\n\t\t<h4 class=\"libro-subtitle\">5. Autorizo notificaci\u00f3n del resultado del reclamo al correo consignado\n\t\t<\/h4>\n\t\t<div class=\"libro-options-box\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"options-authorization\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"options-authorization\" value=\"S\u00ed\" \/><span class=\"wpcf7-list-item-label\">S\u00ed<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"options-authorization\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"input-campos\">\n\t\t<p>(*) Campos obligatorios.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"libro-text\">\n\t\t<p>* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.\n\t\t<\/p>\n\t\t<p>* El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"input-check\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"accept-policies\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"accept-policies\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto las <a href=\"https:\/\/www.cidelsa.com\/en\/politica-privacidad\/\">Pol\u00edticas de Privacidad<\/a> de Cidelsa.<\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-button\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar mis datos\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conforme a lo establecido en el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, esta instituci\u00f3n cuenta con un libro de reclamaciones a su disposici\u00f3n<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1374","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/pages\/1374","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/comments?post=1374"}],"version-history":[{"count":148,"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/pages\/1374\/revisions"}],"predecessor-version":[{"id":6416,"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/pages\/1374\/revisions\/6416"}],"wp:attachment":[{"href":"https:\/\/www.cidelsa.com\/en\/wp-json\/wp\/v2\/media?parent=1374"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}